Refund Policy
Last updated 28 October 2026
Every StoryMansion storybook is written and illustrated just for your child, the moment you order it. Because it can't be resold, we can't offer a refund simply for a change of mind once a book has been created successfully. But if something goes wrong, we'll put it right: we'll fix the book, or refund you.
The Free Preview
The Free Preview costs nothing, so there's nothing to refund. It's there so you can see our story quality before you buy.
When we'll fix your book or refund you
- Your book couldn't be created, or parts are missing (such as pictures or the PDF), and "Try again" doesn't fix it: we'll fix it, or give you a full refund.
- You were charged but didn't get a book, or you were charged twice: we'll refund the extra charge in full.
- A picture or page clearly isn't right (for example, a picture doesn't match the story, or something looks wrong): tell us within 14 days and we'll redo it. If we can't make it right, we'll refund you.
You can correct the words on any page yourself at any time with "Edit text" on your book.
When we can't refund
- The book was created successfully and you've changed your mind.
- The story is based on details you entered (for example, a misspelt name). You can fix the words yourself with "Edit text".
- More than 14 days have passed since the book was delivered.
How to ask
Email hello@storymansion.com within 14 days of receiving your book. Please include the email address on your account, the book's title, and a short note on what went wrong (a screenshot helps). We'll reply within 3 working days.
Approved refunds go back to the original payment method. How long it takes to appear depends on your bank or payment provider, usually 5 to 10 working days.
Contact
Email hello@storymansion.com. See also our Terms and Privacy Policy.